520 Management LLC
Data Deletion Policy
Last updated: August 1, 2026
1. Submit a Request
Email info@theavelive.com with the subject line Data Deletion Request. Include the Service you used, the email address or phone number associated with it, and the type of information you want deleted. Do not send passwords, verification codes, payment-card details, or government identification by email.
2. Verification and Timing
We verify requests before acting to protect account security. We will acknowledge a verified request and process it within 30 days when feasible, or explain any lawful extension, exception, or additional verification required.
3. What We Delete
Where applicable, we delete or de-identify account profile data, challenge progress, challenge submissions, private proof uploads, marketing subscriber records, and other information that is no longer needed. A challenge-account deletion request includes associated Supabase authentication data and private storage objects where technically available to us.
4. What We May Retain
We may retain transaction and buyer records for seven years after an event, and longer for legal holds, tax and accounting requirements, fraud prevention, disputes, or legal claims. We retain a minimal suppression record after an SMS or email opt-out so we can honor that choice. We may keep de-identified sales and attendance analytics indefinitely.
5. Service-Specific Requests
DICE ticket accounts and other third-party accounts may require a separate request directly to that provider. We will delete information in our control and coordinate with processors where required by contract or law.